How organizational justice reduces turnover intention of Korean and non-Korean employees in South Korea: the mediating roles of organizational conflict and job satisfaction

초록

Introduction The high turnover intention has a particularly negative impact on continuous organizational development in South Korea. This study explores the impact of organizational justice on turnover intention, examining the mediating roles of organizational conflict and job satisfaction among employees in foreign enterprises in Korea. It also examines whether these relationships differ by employee nationality.Methods The non-probability convenience sampling method was employed to collect and analyze data from 775 employees working in foreign enterprises across the Seoul metropolitan area. Partial least squares structural equation modeling (PLS-SEM) was applied to test the proposed hypotheses. Further, a multi-group analysis (MGA) was conducted to investigate differences in all hypotheses between Korean and non-Korean groups.Results The finding revealed that organizational justice positively influenced job satisfaction and negatively affected organizational conflict and turnover intention. Organizational conflict increased turnover intention, whereas job satisfaction reduced it. Both conflict and satisfaction partially mediated the justice-turnover intention link. The results of MGA revealed that most structural relationships were generally similar between Korean and non-Korean employees. However, differences were observed in selected structural relationships, particularly in the relationship between interactional justice and organizational conflict. It indicates the need for culturally responsive HR strategies.Discussion This research contributes to the literature on factors influencing turnover intention in foreign enterprises in South Korea, while its limitations underscore the need for future studies to broaden and validate the findings across diverse contexts. From the findings, we offer contributions to talent management in multicultural settings, supporting more effective and inclusive workforce retention strategies.

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